Refund policy
At BundeliKart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged, defective, or incorrect.
- The item is unused, unworn, and in its original packaging.
- All tags, labels, accessories, and invoices are included.
2. Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products.
- Innerwear and intimate apparel.
- Gift cards and digital products.
- Products damaged due to misuse by the customer.
3. Refund Process
Once your returned item is received and inspected:
- You will receive a confirmation email.
- Approved refunds will be processed within 5-7 business days.
- Refunds will be credited to the original payment method.
4. Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos/videos of the product.
- We will arrange a replacement or full refund at no additional cost.
5. Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been shipped, cancellation requests cannot be accepted.
6. Exchange Policy
We currently offer exchanges only for damaged, defective, or incorrectly delivered products, subject to stock availability.
7. Shipping Charges
- Return shipping is free for damaged, defective, or incorrect products.
- For other approved returns, shipping charges may be deducted from the refund amount.
8. Contact Us
For return or refund requests, please contact us:
Email: support@bundelikart.com
Website: BundeliKart.com
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Note: BundeliKart reserves the right to refuse returns that do not meet the conditions mentioned above.
Thank you for shopping with BundeliKart! 🛍️✨